Program Description
This program introduces the various forms of conflict that can arise in the workplace and also delve into the 5 styles of conflict.
We will be looking into the strategies that you can use to help identify and deal with conflict situations and handling difficult people.
The program will have a structure of 30 mins of daily videos and exercises and 2 group mastermind calls where you can share your learnings and how you can utilise the strategies in your workplace.
The learning objectives
After completing this program, you should be able to:
1. Identify the different types of conflict in the workplace
2. Describe some of the major causes of workplace conflict
3. Discuss the Thomas-Kilman model of conflict
4. Consider your personal conflict style and compare it to other styles
5. Identify various conflict behaviours in the workplace
6. Explore conflict resolution strategies
7. Discuss best practice for handling difficult employees
8. Describe what constitutes a dangerous conflict and consider methods for handling risky situations
What skills will you develop?
– An understanding of different types of workplace conflict
– Be able to identify major causes of workplace conflict
– Consider your conflict style and compare it to other styles
– How to recognise the different types of conflicts in the workplace
– Look at strategies on how to handle difficult people in the workplace
